From Burnout to Breakthrough
How SmartScale360 Built a Rockstar Remote Scheduling Team for a Home Instead Franchise
A Case Study & Success Story
Meet our client, Lynette!
Lynette Stroud runs the scheduling department of a Home Instead franchise with 100+ clients and 250+ caregivers.
As scheduling demands grew, her in-house team faced big challenges, and the situation became overwhelming.
The Challenge
- Her in house scheduling coordinators became overwhelmed by the relentless pace.
- Burnout, not turnover, drove them to leave for less stressful roles.
- Weekend on-call rotations caused frustration among office staff.
- Scheduling became a daily
- stress point across the team.
The Solution
Linette approached SmartScale360 to find a solution and hire Remote Talent.
Initially planning to hire one remote scheduler, Lynette met John, Yanni, and Ice—and was so impressed with them decided to bring all three on for staffing.
These remote Staffing Coordinators now handle the following tasks:
Meet the Dream Remote Team!
John - Calming voice, builds great rapport with caregivers, keeps mornings smooth.
Yani - Detail-driven, project-ready, reliable with complex tasks.
Ice - Big-picture thinker, anticipates challenges, loves asking “what if” questions
Despite early hurdles (like clients hanging up on unfamiliar male voices), Lynette’s remote team adapted quickly and won over both caregivers and clients.
The team has become a crucial, trusted part of the business.
“Scheduling is fun now. That’s when you know it’s working.” - Lynette
Want to explore the same level of success that Lynette and her Home Instead team have experienced? Book a call with us today and let's start building your excellent remote team!
