Customer Service Virtual Assistant Solutions for Business
SmartScale360 delivers offshore staffing solutions that will save your business time and money.
Improve Customer Experience
Providing exceptional customer service is key to any successful business. But keeping up with customer inquiries, order processing, data entry and other service tasks can feel overwhelming. That's where our customer service virtual assistant program comes in. We'll make sure your customers always come first!
Book a free consultation today to discover how we can help you improve customer service.
Exceptional Customer Service Skills
A highly-trained customer service virtual assistant (CSA) has extensive experience handling every type of customer interaction from emails and chats to phone calls and social media messages. As former in-house customer support staff, our assistants understand the importance of always delivering a positive customer experience.
Whether responding to questions, processing orders, updating customer profiles, or resolving issues, our CSAs become an extension of your customer service department around the clock. Your customers will never know they're interacting with our offshore customer service team instead of your in-house staff.
Save Time and Money With First-Class Support
Using a virtual customer service assistant eliminates the high costs of in-house support staff like benefits, office space, paid time off, equipment, and more:
Office space expenses
Hardware investments
HR management costs
Training infrastructure
Our low monthly rates are incredibly affordable, and we won't hit you with any unexpected fees. When you partner with SmartScale360, you'll enjoy great service and predictable budgeting every month.
Best of all, outsourcing customer service to our team frees up a huge amount of your valuable time. Just imagine redirecting that time towards marketing, product development, strategic planning, and other revenue-generating activities. That's the real value a virtual assistant for customer service can provide!
Hiring an Offshore Customer Service Team
Here's how the process works:
1: Free Consultation
During the free consultation, we'll chat about your company's customer service needs and objectives. We'll also explain how our scalable staffing works.
2: Your Offshore Staffing Plan
When we know more about your business, we can create a suitable customer service support package. Our team will then pair you with virtual assistants with the right skills to support your business.
3: Ongoing Support
The service doesn't end there. Once you have your offshore team in place, you can sleep nights again knowing that SmartScale360 can change or scale your package anytime to meet your changing needs.
1: Free Consultation
During the free consultation, we'll chat about your company's customer service needs and objectives. We'll also explain how our scalable staffing works.
2: Your Offshore Staffing Plan
When we know more about your business, we can create a suitable customer service support package. Our team will then pair you with virtual assistants with the right skills to support your business.
3: Ongoing Support
The service doesn't end there. Once you have your offshore team in place, you can sleep nights again knowing that SmartScale360 can change or scale your package anytime to meet your changing needs.
Cost of Monthly Customer Service Packages
We offer transparent monthly packages tailored for businesses of all sizes. The cost varies according to the amount os support you need. All our offshore staffing solutions are flexible, so you can quickly amend them if your needs change.
Supercharge Customer Engagement With SmartScale360
Are you ready to boost your bottom line and improve customer experience? Contact us today to learn how our customer service virtual assistant solutions could be a game-changer for your business.
